Refund Policy
Last updated: December 5, 2025
This Refund Policy explains how refunds and replacements are handled for digital and physical products.
Digital Products (Ebooks & Audiobooks)
Digital items are delivered instantly via BookFunnel.
Because digital content cannot be returned, all digital sales are final and non-refundable once delivery is complete.
If you have trouble accessing your files, BookFunnel support will assist you:
Print-on-Demand Books (BookVault)
If your POD book arrives damaged or misprinted:
- Contact us within 14 days, including photos
- We will contact BookVault for a replacement
- A new copy will be shipped at no additional cost
Replacements are provided for manufacturing defects only, not for buyer’s remorse.
Signed Books & Physical Merchandise
Signed copies and merchandise are shipped directly by the author.
We offer replacements for:
- Items damaged in transit
- Incorrect items received
We do not offer refunds for:
- Customer address errors
- Change of mind
- Minor cosmetic variations
- Delays caused by postal carriers
To request a replacement, email:
dana@lecheminantbooks.com
Include your order number and a photo of the issue.
Order Cancellations
Orders cannot be cancelled once digital items have been delivered or physical items have shipped.
Questions
For refund or replacement support, contact:
dana@lecheminantbooks.com